We do not run a contact form. Forms lose messages and collect data we have no use for, so there is simply an inbox — two, depending on what you need.
Where to write
| Address | Use it for |
|---|---|
| [email protected] | Factual corrections, outdated figures, broken pages, review requests, feedback on how we rate |
| [email protected] | Business and partnership enquiries, legal and takedown notices, privacy requests under our privacy policy, our terms of use |
If you are not sure, use the editorial address. Everything here is written by the Pokies Review Australia Editorial Team.
Reporting an error in the facts
These are the messages we value most. Terms change without notice at offshore casinos, and readers often spot a change first.
To let us fix it quickly, include:
- The page link — the exact URL.
- What we have wrong, quoted from the page if you can.
- What it should say, and where you saw it — a screenshot, or the operator’s terms.
- The date you saw it, which matters as much as the figure.
We check every report against the operator’s own material before changing anything, and correct the page with a fresh verification date. Do not send account details, balance screenshots or identity documents.
What we cannot help with
We are an editorial site, not an operator or a regulator. We have no access to your casino account, so we cannot release a withdrawal, reverse a deposit, unlock an account or intervene in a dispute. Those go to the operator’s support desk, then to the licensing authority named in our review of that brand; the escalation path is in our guide to pending withdrawals.
We also cannot give legal, tax or financial advice. The general position on Australian law is on our legal hub.
How long we take
- Factual corrections: usually within two business days; a wrong licence status or a dead domain, the same day where we can verify it.
- General questions and business enquiries: within five business days.
- Privacy and legal requests: acknowledged within five business days, answered within 30 days.
We read everything that arrives but cannot promise a reply to every message, particularly link-building offers and guest-post pitches, which we do not accept.
If you need help with gambling, not with us
We are not a support service. Gambling Help Online is free, confidential and staffed 24 hours a day on 1800 858 858, with web chat at gamblinghelponline.org.au. Limits and self-exclusion are on our responsible gambling page. In an emergency, call 000.
Frequently Asked Questions
Can I ask you to review a casino?
Suggest one at [email protected]. We keep the list deliberately short and publish only once the licensing position, the operating domain and one hard commercial fact are confirmed.
Will you remove a negative comment about an operator?
Only if it is factually wrong. Operators can write to [email protected] with evidence; we will check it and correct the page if the point stands. We do not remove accurate criticism.